Help & support

Short answers to the questions we hear most. If yours isn’t here, email us and a human will reply.

Joining a plan

I was sent an invite code. Where do I enter it?: Go to Join a plan and type the code, for example GM-7K4P9. Lower case, extra spaces and a missing dash are all fine. You can also paste the full invitation link.
My code says it can't be found.: Codes are single-use per person and can be revoked by the organizer. Ask your organizer to resend the invite — they can share a fresh link from their plan page.
Do I need an account to see the plan first?: No. An invitation preview shows the organizer, plan name, your share and the schedule before you sign in. You only create an account when you choose to join.

How is my share worked out?: The organizer sets a goal and either splits it evenly or assigns custom shares. Your share is then divided across the installments between the first payment date and the final due date. Any rounding remainder lands on the final installment so the totals always match to the cent.
What happens if I fall behind?: GotMine shows what was expected by today and what you've paid. You can catch up in one payment, add catch-up on top of your regular amount, spread it across future installments, or pay a custom amount. There are never late fees or interest.
Can I pay ahead?: Yes. Extra payments apply to your oldest outstanding installment first. If the organizer chose to recalculate, your future suggested amounts drop accordingly.

Who receives my money?: The organizer of your plan. Every payment screen names the organizer before you submit. Live payments are processed by Stripe and routed to the organizer's connected payout account. GotMine is not a bank, a lender or an escrow service, and does not hold your funds.
What is Demo payment mode?: When live payment credentials aren't configured, GotMine records clearly-labelled demo transactions so you can try the whole flow. Demo payments move no real money and are marked as demo everywhere they appear.
Do you store my card details?: No. Card details are entered directly into Stripe's secure fields and never reach GotMine's servers or database.
I need a refund.: Refunds are handled between you and your organizer, since the money goes to them. Every payment has a receipt with a reference number you can share.

How do I change my notification emails?: Open Profile, then Notification preferences. You control reminders, receipts and in-app updates. SMS is not enabled.
Can I delete my account?: Yes, from Profile. If you organize a plan that is still active, archive it or hand it over first so participants aren't left without an organizer. Completed payment records are kept for everyone's audit history with your personal details removed.